Kivi's Nonprofit Communications Blog

Online Writing: Dos and Don’ts of Writing for the Web and Email Webinar This Wednesday, November 12, 2008 1:00 pm Eastern (10:00 am Pacific) Learn More and Register

Maybe not, if you believe what Jakob Nielsen says about writing styles for print versus the web.

Neilsen (whose Alertbox e-newsletter is a must-read) writes:

In print, you can spice up linear narrative with anecdotes and individual examples that support a storytelling approach to exposition. On the Web, such content often feels like filler; it slows down users and stands in the way of their getting to the point.

Web content must be brief and get to the point quickly, because users are likely to be on a specific mission. In many cases, they’ve pulled up the page through search. Web users want actionable content; they don’t want to fritter away their time on (otherwise enjoyable) stories that are tangential to their current goals.

Instead of a predefined narrative, websites must support the user’s personal story by condensing and combining vast stores of information into something that specifically meets the user’s immediate needs. Thus, instead of an author-driven narrative, Web content becomes a user-driven narrative.

In my webinars and workshops on nonprofit websites, I talk about organizing your site around the answers to the top three questions visitors will have and the top three actions they’ll want to take. But in that same course, I also talk about the importance of telling stories on your homepage as a way to give people solid examples of exactly what it is you do.

So if we believe what Nielsen says (and I almost always do), how can good online writing and storytelling co-exist?

I believe the answer is through good page layout. Instead of throwing a story into the middle of an article that is otherwise very how-to oriented or full of bullets, put that story in its own column or box. Let the story support the fact-based article and vice versa, but don’t meld them into one.

What do you think? How do you blend the web user’s need for speed with emotional storytelling? Leave a comment to add your perspective.

Want more? Attend Wednesday’s webinar on how to write for the web and email.

”Email Newsletter Basics for Nonprofits” Tuesday, Sept. 23 at 1:00 p.m. Eastern     At your desk and on your phone Registration and Details

I’m teaching a new webinar on Tuesday, September 23 called Email Newsletter Basics for Nonprofits: From Start to Finish.

This webinar is for you if:

– You are thinking about starting an email newsletter, or

– You have an email newsletter, but you’ve been winging it and have some knowledge gaps, or

– You are debating whether an email newsletter is right for your organization or not.

The webinar will be an expansion on the article I wrote a few months ago called 10 Surprisingly Easy and Startling Effective Ways to Improve Your Email Newsletter.

As usual, it’s $35 for one connection: as many people can attend as you can fit around one computer monitor and speaker phone. Or if you have the  All-Access Pass, this webinar is included free of charge.

P.S. If you didn’t listen to Magic Keys Radio today, you missed a great show with Nancy Schwartz talking all about nonprofit taglines. No worries, we recorded it! You can listen on your computer or download/subscribe to our weekly podcast.

Image by CJ Sorg on Flickr

Does this belong on our website? What should go on our home page? How can I make our website more user-friendly? How can we grab our website visitors’ attention and keep it?

My answers to these very common questions from nonprofits usually include some form of this response: It’s all about the answers your website visitors are seeking and the actions they want to take on your site. If you focus on making your site about answers and actions, you’ll successfully address the concerns behind these questions. (Learn more about online writing during this Thursday’s webinar.)

Answer Your Visitors’ Questions

People use the Web to find answers to their questions. What questions would someone have when they come to your website? That will all depend on what it is you do, but let’s look at a few examples.

If you run a local humane society, people will have questions about adopting pets.

If you run a Meals on Wheels program, people will have questions about receiving meals and delivering meals as a volunteer.

If you run a “Save the Squirrels” group, people will have questions about why the squirrels need saving and what they can do to help you save them.

Figure out the top three questions people have related to your group’s work and make the answers prominent on your website — on your home page and in your site navigation. Immediately upon visiting your site, visitors should either see the answers or see where to click to get them.

Make It Easy for Your Visitors to Act

In addition to finding answers to their questions, website visitors also want to take actions online, and they expect those actions to be easy and time-saving over doing it in person or over the phone.

Let’s look at the same three organizations and review the actions visitors would like to take on their websites.

If you run a humane society, it would be great for visitors to see which pets are currently available for adoption and to fill in adoption forms online (or at least print them out and start them on paper).

If you run a Meals on Wheels program, visitors will want to apply for meal delivery and complete forms to volunteer online.

If you run a “Save the Squirrels” group, visitors will want to advocate for the squirrels in some way, such as by signing a petition or sending an email to an elected official.

And, of course, every nonprofit should let visitors sign-up for an email newsletter and donate online.

Learn More

Want more online writing tips? Don’t miss this Thursday’s webinar: Online Writing: Dos and Don’ts of Writing for the Web and Email, Thursday, August 14, 2008 at 2:00 p.m. Eastern.

When you write your web content, you are writing first for real people and second for search engine spiders. For your website to be as successful as possible, you need to keep both in mind.

Prominent keywords are important for both audiences. They help real people skim your page, so they can decide if they are in the right place or not and they help the search engines figure out what your page is about.

So where do you put them? Here are nine good places to use keywords.

1. In your page title. This is what appears at the top of the browser window when someone visits your website. It appears in the page code in between the title tags in the head section.

2. In your page description. Visitors don’t see this, but the search engines do. This is the two lines of text that appear below the main title in search engine results. It appears in the page code between the description tags in the head section.

3. In your page URL. Using your keywords in your page URL (what goes after the www.) can also be helpful with search engines. That’s why lots of blogs, including this one, use post titles in their URLs.

4. In your headings and subheadings. Make it easy for your readers to very quickly see what your page is about by using lots of headings and subheadings.

5. In your first sentence and your first paragraph. Make sure your important keywords appear here — the earlier, the better.

6. In your last paragraph. Use your keywords at the end of your content too.

7. Elsewhere in your body copy. When keywords fall naturally throughout your article, consider bolding them. Don’t go overboard with it or it will be a distraction. But if it makes the article easier to skim, bold those keywords.

8. In your link text. Instead of linking to words like “click here,” use your keywords in your link anchor text.

9. In your ALT tags on images. The search engines can’t read images (yet). With every image, include a bit of text called the ALT tag and use your keywords in that text.

Don’t worry about the keyword tags in the head section. Though it would seem like the obvious place to put keywords, it’s too obvious, and the search engines don’t pay much attention to that tag any longer.

Learn more about writing for the web during the August 14, 2008 webinar, Online Writing: Dos and Don’ts of Writing for the Web and Email.

The biggest mistake that a nonprofit can make with its website is to use it as an old-fashioned brochure, where you immediately hit the visitor with your long, jargon-filled mission statement, right at the top or smack in the middle of the home page, followed by bulleted lists of “projects” or “services.”

Why is this so bad? Because it’s all about the organization (and usually the most boring parts at that) and it shows little interest in what your website visitors really care about.

But isn’t our website supposed to be about us, you ask?

Yes and no. Yes, it’s about you and what you do, but organized in a way that’s easy and intuitive for your site visitor. What they want is more important than what you think they should be interested in.

Two Easy Ways to Organize Your Site for Your Visitors

Let me show you what I mean. There are two easy ways to organize your website so it is more audience-focused.

The first is to divide sections according to who the visitors are. The home page of KidsHealth.org is a splash page with links to sites for parents, kids and teens. Each group is going to respond best to information presented in ways that speak to their age groups and specific needs and questions. Ultimately the facts may be the same on each mini-site, but the language and presentation are totally different depending on the audience.

The second way, and the one I usually prefer, is to organize your website around (1) the answers to the top questions people are most likely to have and (2) the actions they want to be able to take on your website. What three main questions would a potential website visitor have and what three things would they like to be able to do on your site? Figure that out and organize your site accordingly.

The New York City Meals of Wheels program, for example, has three tabs right across the top: Get Meals, Volunteer and Support Us. That about sums it up, doesn’t it? The overwhelming majority of people who come to a Meals on Wheels website will want to find out how to get meals delivered or how to volunteer to deliver them, and “support us” is thrown in for good measure. The left side menu includes additional information, but those three tabs right at the top stand out, and show me that they know exactly why people are coming to their website.

Learn more about nonprofit websites during these upcoming webinars: July 30 - Attracting More Website Visitors: Traffic-Building Tips for Nonprofits | August 14 - Online Writing: Dos and Don’ts of Writing for the Web and Email | August 28 - Online Marketing Basics for Nonprofits: From Email to Social Media

Photo by RaeA

If you’ve been waiting for me to make the recordings from the Nonprofit Marketing Guide webinar series available, wait no more. The following titles are now all available when you purchase an All-Access Pass.

For $97, you’ll get to view all of these webinars and any I add in the next twelve weeks. You also get to attend any and all live webinars I host for the next twelve weeks, at no additional charge.

Nonprofit Storytelling: How to Write Your Nonprofit’s Best Stories
Recorded May 14, 2008.

How to Connect with Generation Y
Recorded May 7, 2008. Featuring Sam Davidson.

What Do Baby Boomer Donors Want from Your Nonprofit?
Recorded May 1, 2008. Featuring Jeff Brooks.

Online Writing: Dos and Don’ts of Writing for the Web and Email
Recorded April 24, 2008.

How to Write a Press Release Reporters Will Love
Recorded April 17, 2008. Featuring Claire Meyerhoff.

Branding for Nonprofits: What Is It and Should You Do It?
Recorded April 10, 2008. Audio only, featuring Nancy Schwartz.

Converting Your Print Newsletter into an Email Newsletter
Recorded March 20, 2008.

How to Write a Four-Page Nonprofit Annual Report
Recorded March 13, 2008.

Can We Find You on Google? Keywords and Search Engine Optimization for Nonprofits
Featuring David Westbrook. Recorded March 6, 2008.

How to Make Your Nonprofit Brochures Pop! - The Crash Course
Recorded February 27, 2008.

What Should We Write About? Storytelling Ideas for Nonprofits
Recorded February 13, 2008.

Getting Reporters to Cover Your Nonprofit: Tell Your Story So They’ll Tell It Too
Recorded February 6, 2008. Audio only, featuring Claire Meyerhoff.

Yes, it’s a ton of great training at a very reasonable price. Ready to get your pass? Register now.

This week’s Nonprofit Marketing Guide webinar is Online Writing: Dos and Don’ts of Writing for the Web and Email (Thursday, 4/24/08, 3 pm ET, $35). I’ll be talking about these three tips and many more.

Answer readers’ questions. Yahoo! and Google are the most popular sites on the web because people are searching for answers to the questions they have. The ubiquitous “FAQ” page is so popular on websites because it directly answers those questions. There’s an important lesson here: Your website content should be focused on the needs and interests of your site visitors. Write your content with your audience in mind at all times.

Write in chunks. Your website is made up of pages and those pages are made up of paragraphs. Each page and each paragraph should be about one specific thing. Organize your text into small, manageable blocks (chunks) of information. Read more of my tips on chunking specifically. Chunking also makes your site easier to skim, which is how most people actually read online.

Cut everything back. Online writing must be much shorter and tighter than what you’d traditionally write for publication on paper. The general rule of thumb is to cut your print text in half when putting it online. Shoot for headlines that are 4-8 words and sentences that are no more than 20 words. Limit paragraphs to six sentences and articles to 500 words. Of course, these are just guidelines, but they’ll help you get closer to where you need to be.

Learn more during this week’s webinar.

Next Thursday’s Nonprofit Marketing Guide webinar is on keywords and search engine optimization (SEO) for nonprofits and will feature guest speaker David Westbrook, an SEO expert with lots of nonprofit experience. If you just crinkled your nose and said, “Huh?” or if you are your office’s accidental techie and default webmaster, this webinar is for you. If think you’ve done everything right and your website still doesn’t come up when you put your keywords into search engines like Google and Yahoo!, this webinar is for you too.

I asked David for a sneak peek at some of the insights he’ll share next week and here’s a good one:

“When it comes to esthetics, search engines couldn’t be much more disinterested. This is because every image looks the same to a search engine. Imagine walking through the Louvre and where others see the Mona Lisa all you see is .img and further on where others see Madonna with the Green Cushion, you again see .img. This is the world of a search engine. On the other hand, search engines are voracious readers, and while they can’t interpret a word, they do know how often it appears and they are able to assign a level of importance to it depending on where it appears and what is surrounding it.”

David goes on to talk about the importance of the ALT tag:

“Every image should have what is known as an alt tag (technically an alt attribute). I am sometimes asked if this includes when menu items are images instead of text. As it turns out, they are especially important here. Their importance extends beyond search engines, as they are chiefly important to the blind who use screen readers that have no way of knowing a link exists if it is just an image without an alt tag.”

David will share lots of ways that nonprofits can improve their search engine rankings, whether you have complete control over the design of your website or you can only write articles for it.

Get the details on Can We Find You on Google? Keywords and Search Engine Optimization for Nonprofits, taking place Thursday, March 6, 2008 at 2:00 p.m. Eastern (11:00 a.m. Pacific). Registration is $35 and includes everyone in your office who can fit around a single computer monitor and speaker phone.